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Neuron7 Service Agent Suite | Mission-critical troubleshooting and resolutions
Turn Agentforce into a troubleshooting ace with Neuron7
Starting at $1 USD/0/year
- Actions: 10Subagents: 4
- Industries
- Healthcare & Life SciencesHigh TechManufacturing
- Business Need
- Customer ServiceField ServiceAgent Productivity
- Requires
- Agentforce
- AppExchange Partner Products
- Compatible With
- Service CloudData CloudPlatform Cloud
Neuron7 extends Agentforce capabilities, providing advanced asset diagnostics, intelligent recommendations, and step-by-step guided workflows allowing you to quickly unlock the power of AI-driven service resolution to drive productivity and success.
Highlights
Agent Action - Guided Troubleshooting Pathways: Access step-by-step resolutions, pre-validated by Subject-matter Experts. Ensure deterministic steps are taking for compliance and consistency.
Agent Action - Identify common issues: Quickly see the most common issues for a particular model number or description
Agent Action - Leverage Successful Resolution Steps: Access which steps have been taken to resolve a particular issue in the past
Agent Action - Instant Error Decoder: Understand error codes immediately, accelerating triage and resolution
Agent Action - Next Likely Error: Based on root causes and resolution steps, quickly identify the next likely issues to emerge before they result in future outages. Works for non-connected devices as well
AI Case Context Coach - Whether it be a customer self-service portal, a L4 engineer or a Field Tech doing case-wrap up, Neuron7 is riding along with them providing the best way to describe issues, clearly catalog work done, parts used and more.
Provider Details
Neuron7.ai
San Jose, CA
Neuron7 is the most proven way to deliver Service AI success for Salesforce customers. Purpose-built for complex service organizations, Neuron7 empowers teams to diagnose and resolve issues in seconds, at scale. By analyzing product manuals, past cases, knowledge base articles, and any other resolution data in your organization, Neuron7 generates actionable resolution intelligence that integrates seamlessly across Salesforce Service Cloud, Field Service, Data Cloud, and Experience Cloud. - Enable customer self-service with AI-driven diagnostics - Empower call center agents with instant resolutions - Guide field service technicians and support teams step-by-step through complex fixes - Integrate into core clouds and Agentforce for seamless experiences for service teams Whether you manage thousands of products, highly complex equipment, or global service teams, Neuron7 improves critical service metrics like first-call resolution rates, average handle time, reduced escalations, parts wastage, and customer satisfaction (CSAT).
Pricing Details
Customers of Neuron7 can access Agentforce capabilities for no additional changes, however the use of Neuron7 will generate flex credit usage. Please engage directly with the Neuron7 team and your Salesforce AE to understand flex credit implications
Neuron7 for Agentforce
$1 USD/0/year
Lowest Starting Price