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Paladin Group

Champions of Employee, Partner, and Customer Experiences

Summit Tier
Forward Deployed Engineering

Overview

Paladin Group is an award-winning Salesforce consulting firm specialized in improving digital engagement organizations need with their Customers, Employees, and Partners. - Engagement - Improving Revenue - Retention - Transparency - Cost Management

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See How Paladin Group Works

  • Customer, Employee, and Partner Experience Strategy and Implementation. Paladin works with you to identify the critical business objectives to create Salesforce Experience Platforms with Experience, Service, Sales, Einstein Chatbots, and Commerce Cloud.

  • In the changing world of business interaction, digital experiences are critical to the continuity of business. Customer, Employee, and Partner experiences create the personal and connected interaction users expect.

  • Paladin has completed over 450 successful user experience projects with our remote consulting methodology. In 2019, Paladin was awarded two Partner Innovation Awards (Einstein Chatbot & Platform) at Dreamforce by Salesforce.

At heart, we are business consultants with deep technology experience, passionate about solving business challenges with integrated cloud solutions utilizing the full Customer 360. Paladin's assets and accelerators and pre-built out-of-the-box solutions are optimized for the Salesforce Platform and future releases. Our solutions include: - Customer Self-Service - Chatbot - Case Deflection - Customer Communities - Remote Agent Communities - Employee Communities - Chatbot - Case Deflection - Employee Training - COVID 19 Employee Communication - Skills Matching - Partner Communities and Portals for Partner Management - Deal Registration - Marketing / MDF - Find a Partner - Partner Onboarding and Training Leveraging Salesforce Technology: - Community / Experience Cloud - Service Cloud - Sales Cloud - Marketing Cloud - Commerce Cloud - Analytic Cloud - CMS - myTrailhead - Einstein Chatbots - Knowledge Base - Slack Integrations Project Methodology - Highly engaged with customers using Agile - Reduces risk - Improves User acceptance - Change Management

OSF Digital, Summit Consulting Partner for Agentic Enterprise Transformation's Achievements

Consulting

Summit Tier

Learn More

Partner Network

Forward Deployed Engineering

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Categories

Industry Competencies
Automotive
Consumer Goods
Financial Services
High Tech
Manufacturing
Media
Retail
Travel, Transportation and Hospitality
Product Competencies
Agentforce
Agentforce Commerce
Agentforce Marketing
Agentforce Sales
Agentforce Service
Analytics
Data 360
Platform
Small Business
Geographic Focus
Shows the regions where the provider operates or has done business
United States
Canada
Japan
Argentina
Australia
Brazil
Bulgaria
Cambodia
Chile
China
Colombia
Finland
France
Germany
Hong Kong
India
Indonesia
Korea, Republic of
Malaysia
Morocco
New Zealand
Pakistan
Philippines
Portugal
Romania
Serbia
Singapore
Spain
Switzerland
Taiwan
Thailand
Tunisia
Türkiye
Ukraine
United Kingdom
Supported Languages
English

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