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Paladin Group
Average rating of the solution or service based on AppExchange customer reviewsRating
Number of Salesforce-verified projects completed by the consultantProjects Completed 780
Number of people employed by the consultant who hold qualifying Salesforce certifications. To learn more about qualifying certifications, check the latest Salesforce Consulting Partner Program Policy.Certified Experts 1,006
Champions of Employee, Partner, and Customer Experiences
Paladin Group is an award-winning Salesforce consulting firm specialized in improving digital engagement organizations need with their Customers, Employees, and Partners.##- Engagement##- Improving Revenue##- Retention##- Transparency##- Cost Management
Customer, Employee, and Partner Experience Strategy and Implementation. Paladin works with you to identify the critical business objectives to create Salesforce Experience Platforms with Experience, Service, Sales, Einstein Chatbots, and Commerce Cloud.
In the changing world of business interaction, digital experiences are critical to the continuity of business. Customer, Employee, and Partner experiences create the personal and connected interaction users expect.
Paladin has completed over 450 successful user experience projects with our remote consulting methodology. In 2019, Paladin was awarded two Partner Innovation Awards (Einstein Chatbot & Platform) at Dreamforce by Salesforce.
Description
At heart, we are business consultants with deep technology experience, passionate about solving business challenges with integrated cloud solutions utilizing the full Customer 360.##Paladin's assets and accelerators and pre-built out-of-the-box solutions are optimized for the Salesforce Platform and future releases.####Our solutions include: ##- Customer Self-Service## - Chatbot## - Case Deflection##- Customer Communities##- Remote Agent Communities##- Employee Communities## - Chatbot## - Case Deflection## - Employee Training## - COVID 19 Employee Communication## - Skills Matching##- Partner Communities and Portals for Partner Management## - Deal Registration## - Marketing / MDF## - Find a Partner## - Partner Onboarding and Training####Leveraging Salesforce Technology:##- Community / Experience Cloud##- Service Cloud##- Sales Cloud##- Marketing Cloud##- Commerce Cloud##- Analytic Cloud##- CMS##- myTrailhead##- Einstein Chatbots##- Knowledge Base##- Slack Integrations####Project Methodology##- Highly engaged with customers using Agile## - Reduces risk## - Improves User acceptance ##- Change Management
About OSF Digital - Connect Technology and Strategy to Accelerate Business Value
OSF Digital is a global AI-powered digital transformation partner that partners with clients worldwide to accelerate business value and innovation. Our roadmap will help you achieve your business goals and guide you through your entire digital transformation journey—from strategy and implementation to services and support. Our proprietary products and solutions accelerate implementation and lower risk, ensuring an efficient and successful go-to-market. Companies rely on our deep technical, industry and market expertise to achieve Customer 360 success and take their business and their Salesforce platform one step further.
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