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Unbabel - Language Translation for Messaging and Chat (Live Agent)

By Unbabel

Make your customer service agents instantly multilingual and increase CSAT

No Ratings
$1,200   USD/company/month
Industries
Consumer Goods
Healthcare & Life Sciences
Travel, Transportation, & Hospitality
Business Need
Productivity
Customer Service
Translation
Requires
Service Cloud
AppExchange Partner Products
Compatible With
Service Cloud

Unbabel makes your agents multilingual so they can speak with any customer in real-time. Streamline operational efficiency by staffing for expertise, not language, and leverage existing knowledge and resources to serve any customer.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
AppExchange Partner Products
To use this solution, you need this AppExchange partner product.
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Service Cloud
Salesforce Editions
Professional
Enterprise
Developer

App Details

Version
Unbabel for Live Agent/Version 1.33 1.33.0
Listed On
04/11/2022
Latest Release
04/11/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 2
Custom Tabs: 1
Custom Apps: 0
Lightning Components
Global: 1
App Builder: 1
Community Builder: 0
Languages
Arabic
Dutch
English
Finnish
French
German
Danish
Italian
Japanese
Korean
Portuguese
Russian
Simplified Chinese
Spanish
Swedish
Thai
Traditional Chinese

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.33.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
04/05/2022

Additional Details

Multilingual Conversations at Enterprise Scale: Unbabel for Salesforce Chat and Messaging enables support teams to communicate with customers in any language—securely, instantly and accurately—directly within Salesforce. Agents work in a single language while customers receive fluent, natural responses in theirs across chat and digital messaging channels. Built for real-time and asynchronous support, Unbabel helps global teams improve response times, increase CSAT, and scale multilingual service without hiring additional agents. Native Salesforce Integration Unbabel integrates directly into Salesforce chat and messaging workflows, translating conversations automatically in the background. Agents stay focused on resolving issues—no copy-pasting, no external tools, no workflow disruption. Ideal for: • Live chat support • Messaging and asynchronous conversations • Global customer service operations • High-volume, multilingual teams Powered by Comet: AI That Improves Over Time Unbabel for Salesforce is powered by Comet, Unbabel’s advanced AI platform for customer communications. Comet combines large language models, quality estimation, and human feedback to continuously improve.

Need help?

Unbabel

San Francisco, California

Prerequisite: Unbabel Connector for Salesforce & subscription to our Unbabel Chat Service.

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