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Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox
Email Ownership, Routing & Team Collaboration for Salesforce
- Industries
- EducationEngineering, Construction, & Real EstateManufacturing
- Business Need
- SalesCustomer ServiceFinance
- Requires
- None
- AppExchange Partner Products
- Compatible With
- Sales CloudService CloudRevenue Cloud
⭐ 5.0 Rated, Top-Rated Shared Inbox for Salesforce. Give your team one shared view of every customer email - assigned, owned, and never lost. ✅ Customer Communication, Queues & Shared Mailboxes ✅ Email Assignment,Ownership & Routing ✅ Outlook & Gmail Sync
Highlights
✅ SHARED INBOX & SHARED MAILBOXES ✔ Shared Inbox Management ✔ Shared Mailbox Visibility ✔ Personal & Shared Mailboxes ✔ Centralized Customer Communication ✔ Team Email Workflow ✔ Shared Inbox Ownership ✔ Team Workload Distribution
✅ EMAIL ASSIGNMENT & OWNERSHIP ✔ Email Assignment & Routing ✔ Email Ownership Tracking ✔ Queue-Based Communication ✔ Automated Email Distribution ✔ Team Responsibility Management ✔ SLA & Response Ownership ✔ Internal Collaboration Notes
✅ TEAM COLLABORATION ✔ Team Collaboration on Email Threads ✔ Internal Email Coordination ✔ Shared Inbox Visibility ✔ Customer Communication Tracking ✔ Complete Email History ✔ Customer Communication Continuity ✔ Email Attachments in Salesforce
✅ OUTLOOK & GMAIL INTEGRATION ✔ Outlook Compatible ✔ Gmail Compatible ✔ Outlook & Gmail Sync ✔ Personal & Shared Mailboxes ✔ Unified Email Experience ✔ Email History Inside Salesforce ✔ Automated Queue Routing
✅ EMAIL ROUTING & AUTOMATION ✔ Automated Email Routing ✔ Smart Inbox Rules ✔ Queue Assignment ✔ Follow-Up Automation ✔ Workflow Automation ✔ Rule-Based Email Assignment
✅ EMAIL THREAD MANAGEMENT ✔ Multi-Thread Email Management ✔ Complete Email Threads ✔ Email Categorization ✔ Email Labels & Categories ✔ Conversation Organization ✔ Complete Conversation History ✔ Shared Email Threads
✅ CUSTOMER SERVICE OPERATIONS ✔ Customer Service Inbox ✔ Queue Management ✔ Customer Communication Visibility ✔ Unresolved Email Management ✔ Team Service Workflows ✔ Customer Service Inbox Visibility ✔ SLA Response Management
✅ EMAIL VISIBILITY & HISTORY ✔ Complete Email Visibility ✔ Full Email History ✔ Customer Communication History ✔ Shared Inbox Visibility ✔ Team Communication Records ✔ Audit-Ready Email Records ✔ Communication Activity Timeline
✅ PRODUCTIVITY & PERSONALIZATION ✔ Auto Draft Emails ✔ Predefined Email Content ✔ Email Templates ✔ Cross Object Merge Fields ✔ Advanced Email Personalization ✔ Unlimited Daily Email Sending ✔ Email Translation
Provider Details
GOAT Email
Niš, Serbia
- Social ImpactPledge 1%This company pledges 1% of their product, profit, equity, or time to support the community. Learn more about Pledge 1%
- Pledge 1%
Founded
2017
Website
Phone
+381-64-10-86-705GOAT Email is a Salesforce-native email governance platform that helps teams manage customer communication directly inside Salesforce. Built for service, sales, and operations teams, GOAT Email turns email from an isolated inbox activity into a connected, measurable business process. Teams can manage shared and individual email conversations, maintain complete customer context, automate routing and follow-up, apply governance controls, and use AI to draft, summarize, and act on communication without moving data outside Salesforce. GOAT Email is designed for organizations that need stronger visibility, ownership, compliance, and operational control over customer email. By keeping communication, records, workflows, and reporting in one place, teams can respond faster, collaborate more effectively, and create a reliable audit trail for every customer conversation.
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
Non-profits receive a 10% discount on Annual subscriptions. Please, contact us for the coupon code. Enterprise volume discounts are available.
Global Inbox - Monthly Plan
$13 USD/user/month
Free trial available for 14 days
Global Inbox - Annual Plan
$130 USD/user/year
Free trial available for 14 days
Global Inbox + Record Inbox - Monthly Plan
$25 USD/user/month
Free trial available for 14 days
Global Inbox + Record Inbox - Annual Plan
$250 USD/user/year
Free trial available for 14 days