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Skillsoft CAISY™ for Agentforce
Level up Customer Support teams with AI-powered, experiential learning.
- Actions: 1Subagents: 1Agents: 1
- Industries
- Horizontal Product
- Business Need
- Customer ServiceCase ManagementAgent Productivity
- Requires
- AgentforceService Cloud
- AppExchange Partner Products
- Compatible With
- Service Cloud
This agent action enables organizations to assess real customer interactions using Skillsoft’s custom conversation rubrics. Customer Support teams receive actionable performance scores and real-time AI coaching recommendations.
Compatibility
- RequiresThis solution requires these products in order to work. Before you implement the solution, check that you have these products.
- AgentforceService Cloud
- AppExchange Partner ProductsTo use this solution, you need this AppExchange partner product.
- Compatible WithThis solution is tested to work with and extends the value of these products, but doesn't require them.
- Service Cloud
- Salesforce Editions
- EnterpriseUnlimitedDeveloper
App Details
- Version
- Skillsoft CAISY for Agentforce/ver 0.5 0.5.0
- Listed On
- 11/11/2025
- Latest Release
- 12/06/2025
- Actions: 1Subagents: 1Agents: 1
- Supported FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpAgentforceAgentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn MoreManaged PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.Accessible SolutionThis company indicates that their solution meets certain accessibility standards. To learn more, review the Accessibility Conformance Report provided by the company. We don't independently audit a solution's accessibility.
- No LimitsAgentforceManaged PackageAccessible Solution
- Package ContentsIf this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
- Custom Objects: 1Custom Tabs: 0Custom Apps: 0
- Lightning Components
- Global: 1App Builder: 0Community Builder: 0
- Languages
- English
Security
Additional Details
Ever wish your support teams could practice tough work conversations without the pressure of getting it wrong? Meet Skillsoft CAISY™ (pronounced "K-see"), your AI-powered coaching partner for real-life learning in the flow of work. The CAISY conversational training experience creates a safe, interactive space where employees can experiment, learn, and refine their communication skills. The best part? No judgment, no risk. Every response your learners make is met with real-time, adaptive feedback — not just highlighting what they nailed but pinpointing the spots where they can grow. Here’s where Skillsoft CAISY™ for Agentforce changes the game for customer support training. Forget about asking your people to wait for days for feedback after a tricky call. CAISY steps in immediately, evaluating real customer interactions using its conversation rubric to provide a criteria rating and instructive feedback. The magic happens when CAISY dynamically creates custom learning scenarios based on your team's actual cases, letting users practice for the situations that matter most. The result? Faster feedback loops. Smarter team development. Real improvements you’ll notice in every call.
Need help?
Skillsoft
300 Innovative Way, Suite 2210, Nashua, NH 03062
Skillsoft Customer Support: Our Customer Support Consultants are ready to answer your request 24 hours a day, 7 days a week. For more information, please visit https://support.skillsoft.com/contact.asp.