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ExpertLoop™

By SentioCX B.V.

When Agentforce needs to bring in the right expert

No Ratings
Paid Add-On Required  

Free to Install. Discounts available for nonprofits.

Industries
Communications
Energy
Financial Services
Business Need
Sales
Customer Service
Collaboration
Requires
Agentforce
Service Cloud
AppExchange Partner Products
Compatible With
Sales Cloud
Service Cloud

When Agentforce must bring in the right human expert to protect trust, ensure compliance and retain customers, ExpertLoop™ turns escalations from Agentforce into high-impact resolutions — exactly when it matters most.

  • ExpertLoop demo and Salesforce integration

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Agentforce
Service Cloud
AppExchange Partner Products
To use this solution, you need this AppExchange partner product.
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Salesforce Editions
Enterprise
Unlimited
Developer

App Details

Version
SentioCX/ver 1.3 1.3.0
Listed On
11/05/2025
Latest Release
11/05/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Agentforce
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 1
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.3.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
09/15/2025

Additional Details

ExpertLoop™ orchestrates seamless access to human experts from Einstein and Agentforce, turning escalations into high-impact resolutions to protect trust, compliance and customer retention. At its core, ExpertLoop™ is an intent-driven routing platform that: 1. Prioritizes high-value conversations requiring human assistance, using intents, signals, and predictive actions to balance workloads and accurately predict wait times. 2. Adapts through continuous triaging based on changing conditions or sentiment. 3. Pairs conversations with the right experts to resolve issues on first contact, eliminating unnecessary transfers. 4. Drives measurable business outcomes with automated AI driven supervision, leveraging self-regulating service levels and actionable insights to amplify impact and ensure optimal resource allocation. The result: exceptional self-service, where AI agents and human experts collaborate seamlessly to deliver impactful customer experiences.

Need help?

SentioCX B.V.

Amsterdam, the Netherlands

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