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Service Omni Queue Routing Config Deploy
Salesforce, Inc.
- Headquarters
- Employees
Salesforce is an enterprise software company providing an integrated AI CRM platform that brings together autonomous agents, unified data, and Customer 360 applications to help companies connect with their customers.
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Salesforce, Inc.
Use to enable the five Omni-Channel base settings on a Salesforce org via the Metadata API. The canonical writer scripts/configure-and-report.sh detects, deploys, and re-verifies in one call (run mode) or detects only (plan mode); it is idempotent (deploy
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Agentforce Content
Salesforce, Inc.
Use to stand up Omni-Channel headlessly: base settings, users, service channels, routing configs, queues and members, presence statuses, permissions, supervisor configuration, and Case or VoiceCall routing flows. Reuses existing records and creates missin
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Agentforce Content
Salesforce, Inc.
Use to verify or create a Queue on a Salesforce org for a routable sObject (Case | Incident | MessagingSession | VoiceCall), discovered via its QueueSobject binding rather than by hardcoded name. Reuses whatever queue already routes the target sObject; wi
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Agentforce Content
Salesforce, Inc.
Use to ensure exactly one ServiceChannel exists on a Salesforce org for a routable sObject (Case | Incident | MessagingSession | VoiceCall), reusing any standard or custom channel already bound to that sObject and only deploying a canonical template when