Customer Satisfaction Calculated from customer feedback shared during the past 18 months
9.55 (out of 10)
We believe non profits and foundations who power their mission with Salesforce technologies can deliver more impact.####And we are determined to help.
High quality, superb service
Sputnik Moment helped us deploy FoundationConnect for our grants management system. They listened to our needs and helped customize the app in a way that improved our work in many ways. Crystal Ashworth was excellent in helping us import 26 years worth of data as well as helping us utilize CongaComposer in our work, to name just two of many things she did well for us. I wouldn't hesitate to use them again, and will highly recommend them to anyone.
Excellent, collaborative process
Sputnik Moment took on a project that seemed almost impossible - to create a unified system that would work for 10+ programs with different missions, structures, and data practices. Our consultant, Aimee Heintz, really took the time to learn about each program and their particular needs. She was a pleasure to work with, and project plans, timelines, and budgets were clearly laid out and adhered to. She provided guidance and assistance in importing data from other systems, and was always patient and available. It was an enjoyable process and we look forward to working with Sputnik again in the future as we continue to build our system.
Beyond my wildest expectations! Highly recommended!
Sputnik Moment is one of the best organizations I've worked with and that's definitely saying a lot. I work as the Director of programs at a nonprofit in Florida helping families with kids with disabilities. I work day in and day out with implementation teams on a variety of projects for my nonprofit that's on a limited budget. ####Many times you get one quote from an organization for an implementation then you get further along and they come back with an entirely different number Sputnik Moment was able to stay within budget and achieve all of the expectations we had in the timeline with clear and concise communication. ####If you're considering working with anyone to do your implementation for your nonprofit Sputnik Moment took the time to not only understand the mission of our organization but also how we work how we function and integrated all of those factors into an amazing system that is going to help our organization help more families and Achieve our vision through data-oriented decision-making! ####I highly recommend Sputnik moment to anyone who is getting ready to use Salesforce or needs additional modifications made to their existing Salesforce platform.
Professional and personal service
Sputnik Moment worked with us to adapt an existing SalesForce system to accept scholarship applications, allow us to review them online, and to manage scholar data and payments. Our consultant, Michael Potavin, was proactive, patient, and responsive, especially with our team member who had no previous experience using SalesForce. Not only did he help us develop a system that works for our particular needs, but he worked to put in place the training, processes, and user guidance that we need to be successful using the system. On top of that, everything was delivered on time and on budget. The new system is a measurable improvement on our old ways of working and the transition to it has been very smooth. Thank you to Michael and Sputnik Moment!
Great product and excellent service
We engaged Sputnik Moment in 2012 to help us with our data management needs and have been working with them ever since. They introduced us to Salesforce, provided us with a customized database that fit our needs to a T, trained my team, and have continued to help us with modifications and support all along the way. Pierre Kaluzny's team have been very responsive, communicative, and so easy to work with! We consider them, not "vendors", but partners. Our Salesforce database is truly one of the most essential elements of our program because, as I tell my team, "In nonprofit work, everything we do begins and ends with data."
Perfect fit with excellent service!
We loved working with Sputnik Moment! From the beginning they understood our needs as a small public foundation with just a 2 person Salesforce team. They helped us to implement foundationConnect on budget and within our project timeline. Our consultant, Kymberli Feng was excellent as well. We had a great rapport with her and she really took the time to understand our organization and business process and went the extra mile for us to ensure our system met our needs from the beginning. The entire team at Sputnik made themselves available to us when we had questions and made us feel heard and supported. We loved working with Sputnik and Kymberli and would certainly do so again in the future.
Loved working with Sputnik Moment!!!
Sputnik Moment was VERY supportive of us as we transitioned from an old, outdated Salesforce instance to a new instance. What we appreciated most was that they were willing to negotiate a payment plan for services and they went above and beyond to find ways to cut costs to help ensure we could afford the transition. As a non-profit organization, this was critical to our success
Professional, Flexible, Outstanding Support
It was an absolute pleasure to work with Larissa during the development and implementation period. She was very professional, understood what we needed, was able to make great suggestions, and ultimately provided us with a great product. ####As someone that doesn't understand the inner workings of a CMS, I was at their mercy from the beginning to end. They took this rookie and gently pushed me out of my comfort zone in order to build a database that not only captures all of our grant and contract reporting needs but also, gives me robust information to use for future funding and reporting needs. The importing of current data out of our old antiquated system even went smoothly. I can't say enough great things about Pierre, Amy, Larissa and the rest of the team. ####I should also mention that from the time I signed a contract, I was never told that they couldn't give me what I wanted for the agreed upon amount. When I realized how great SalesForce would be and decided I wanted more add-on options, they provided me with another all in price. This makes budgeting a breeze and I don't have to worry about being nicked and dimed to death. ####I would recommend Sputnik Moment to anyone.
The Sputnik Moment implementation partner has been great. She's provided ongoing support and schedules time with our staff on a weekly basis to troubleshoot any issues, as well as respond to larger ideas regarding systems to implement, and has been very helpful in doing so.
Professional, Knowledeable, Flexible
I rarely give away a top rating as it is always reserved for those times when I feel work is above and beyond great work. I have high expectations of others, sometimes to a fault. I worked with Aimee prior to having a team make the proposal to move to Sputnik Moment/Connected Families for our PTI. Her insight, listening ear, ability to sum up the needs and provide us with anything needed for that was top notch. We proposed, it was approved. We are still in implementation phase and I already feel the need to give positive feedback. Larissa is our developer and has been amazing to work with. She knows the system very well and is able to help us understand our options that would make our work easier. She is flexible, can explain the importance of key features and help us come to our own conclusions about what ways will work best. She takes the time to show us how the system works and is teaching us to own it. All of this is such a positive for us. We will not cut over for another several weeks and I may have to come edit and add more positive notes about that process. But every time we meet or ask questions I am just more and more pleased with the process. Also her knowledge of our project expectations has also been invaluable and saved so much time that we haven't had to explain why we need this or that. Could not be happier with the process.