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logicline GmbH
  • Average rating of the solution or service based on AppExchange customer reviews Rating
  • Number of Salesforce-verified projects completed by the consultant Projects Completed 32
  • Number of people employed by the consultant who hold qualifying Salesforce certifications. To learn more about qualifying certifications, check the latest Salesforce Consulting Partner Program Policy. Certified Experts 7
  • Year this company was founded Founded 1992
logicline GmbH
Building digital paths for the service business
The Business Challenge
Digital paths for service in mechanical engineering
How to increase your Customer Lifetime Value
The entire service value chain
We turn the installed base into a growth driver — on Salesforce.

logicline turns the installed base into a growth driver — on Salesforce. We help machinery and equipment manufacturers digitize service end-to-end, from digital machine records and IoT to AI-powered decision intelligence. Germany.

Highlights

  • Salesforce-native service for machinery and equipment manufacturers — from the digital machine record (IOTAM) through connected portals and IoT to AI-powered service decisions.
  • Step-by-step path: structure your installed base, connect service processes end-to-end, add AI-driven decision intelligence, and prepare for autonomous, outcome-based service.
  • 30+ years in the capital goods industry, embedded domain IP in our product IOTAM, and proven integrations with TeamViewer, Empolis, and GRAX.


Description

logicline is a Salesforce product provider and implementation partner for service digitization in mechanical engineering. We help manufacturers of machines, plants, and equipment turn their installed base into a growth driver — structured, digitized end-to-end, and aftermarket-ready.##Many manufacturers struggle with scattered service data, manual workarounds, and missed revenue in after-sales. We close those gaps with one connected platform on Salesforce: digital machine record, customer portals, spare parts commerce, IoT asset management, knowledge integration, and AI agents — all in one architecture.##Our 4-step path:##1. Digitize — Structure the installed base with IOTAM, our digital machine record.##2. Connect — Integrate portals, IoT, spare parts commerce, and partner solutions end-to-end into Salesforce.##3. Decide — Add Service Decision Intelligence (SDI): an AI-powered intelligence layer that turns fragmented data into grounded service decisions with source citations, operated on your infrastructure.##4. Automate — Prepare for autonomous, outcome-based service ("Service as Software").##Each step delivers standalone value. Together they enable service that scales like software.

Geographic Focus

International Germany Switzerland

Languages

English, German

About logicline GmbH Salesforce-native service digitization for machinery and equipment manufacturers.####logicline is a Salesforce product provider and implementation partner for service digitization in mechanical engineering. With 30+ years of industry experience, we help manufacturers of machines, plants, and equipment turn their installed base into a growth driver — on Salesforce.####Our product IOTAM — the digital machine record on Salesforce — embeds industry domain IP directly into the platform, not just in consultants' heads. We deliver customer portals, spare parts shops, IoT asset management, and AI-powered service applications as one connected solution.####We are part of a proven service ecosystem: we built the official Salesforce integrations for TeamViewer (remote support) and Empolis (knowledge management) and integrate GRAX for data sovereignty and CRM context without API limits. With Service Decision Intelligence (SDI), we add the domain-specific intelligence layer that AI agents need to make well-founded decisions across system boundaries — EU-compliant and LLM-agnostic.####Salesforce Consulting Partner, ISV Partner, PDO, and Heroku VAR. Founded 1992. Headquartered in Sindelfingen, Germany.

Headquarters
Sindelfingen, Germany
Phone
+49 7031 61177-0