Idaptive, an Identity-as-a-Service provider, needed to ensure unified access to case-resolving information for support team members. Integrating technical documentation within Salesforce with SearchUnify, Idaptive elevated the support experience, resulting in a 21% increase in case deflection and a 15% increase in agent productivity. Get the app »
Most Recent Articles
-
5 Reasons Why You Should Start Using Multi-Touch Attribution in Marketing Cloud
5 Reasons Why You Should Start Using Multi-Touch Attribution in Marketing Cloud
Type
Article
Salesforce Marketing Cloud Intelligence is great for marketers and by ingesting all of your marketing channel data together with your first part data it creates a single source of truth. Here's the importance and advantages of multi-touch attribution.
-
Three Takeaways from the Salesforce Marketing Intelligence Report
Three Takeaways from the Salesforce Marketing Intelligence Report
Type
Article
To understand more about the trends shaping marketing efforts in the digital-first era, Salesforce surveyed marketing decision-makers about the challenges they’re facing. Here are top takeaways from the Salesforce Marketing Intelligence Report.
-
NEW! The Latest Apps on AppExchange
NEW! The Latest Apps on AppExchange
By Amanda Matlock
Type
Article
Check out all the pawsome AppExchange apps that have been launched this week (updated weekly).
-
How to Overcome the Top Challenges in Recruiting
How to Overcome the Top Challenges in Recruiting
Type
Article
From talent shortages to digital transformation, the priorities of the recruiting industry are changing. Overcoming those challenges will require a human-centered approach to business growth.
-
Three Outbound Dialers and Why a Power Dialer Wins
Three Outbound Dialers and Why a Power Dialer Wins
Type
Article
When it comes to running a successful call center, there’s little debate over whether you should invest in call center software or a private branch exchange (PBX) solution. Spoiler alert: the winner is call center software.