Idaptive, an Identity-as-a-Service provider, needed to ensure unified access to case-resolving information for support team members. Integrating technical documentation within Salesforce with SearchUnify, Idaptive elevated the support experience, resulting in a 21% increase in case deflection and a 15% increase in agent productivity. Get the app »
- AppExchange Chat: These 15 Apps Will Boost Productivity AppExchange Chat: These 15 Apps Will Boost Productivity Type Article Achieve New Levels of Productivity With These AppExchange Chat-Enabled Solutions
- Refreshing Data Storage Strategy With AppExchange Refreshing Data Storage Strategy With AppExchange Type Article How Salesforce and AppExchange apps can help your company build a single source of truth with information and data stored centrally.
- Your TV Guide for Partners and AppExchange at DF‘21 Your TV Guide for Partners and AppExchange at DF‘21 Type Article Here's your guide to all AppExchange and partner-related content streaming on Salesforce+ during Dreamforce '21.
- An Interview with Salesforce MVP Shonnah Hughes An Interview with Salesforce MVP Shonnah Hughes Type Article We sat down with Shonnah Hughes of Momentive to discuss equality, both within the Salesforce ecosystem and in the greater tech community.
- NEW! The Latest Apps on AppExchange NEW! The Latest Apps on AppExchange By Holly Rushton Type Article Check out all the pawsome AppExchange apps that have been launched this week (updated weekly).