SearchUnify and Idaptive Customer Spotlight - - AppExchange
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SearchUnify and Idaptive Customer Spotlight


Idaptive, an Identity-as-a-Service provider, needed to ensure unified access to case-resolving information for support team members. Integrating technical documentation within Salesforce with SearchUnify, Idaptive elevated the support experience, resulting in a 21% increase in case deflection and a 15% increase in agent productivity. Get the app »