Idaptive, an Identity-as-a-Service provider, needed to ensure unified access to case-resolving information for support team members. Integrating technical documentation within Salesforce with SearchUnify, Idaptive elevated the support experience, resulting in a 21% increase in case deflection and a 15% increase in agent productivity. Get the app »
Most Recent Articles
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5 Ways AppExchange Apps Can Enhance the Customer Experience
5 Ways AppExchange Apps Can Enhance the Customer Experience
By Lauren Gaskill
Type
Article
Whether you’re looking to create a more seamless approach, meet customers where they are or develop a culture of customer appreciation, the following tips and AppExchange partner apps can help you take your customer experience to the next level.
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4 Ways to Improve Sales Performance
4 Ways to Improve Sales Performance
By Lauren Gaskill
Type
Article
How well do you understand the strengths and weaknesses of your sales processes? It’s important to know where improvements can be made — both internally and for your customers.
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Get Ready for the AppExchange Job Marketplace Retirement
Get Ready for the AppExchange Job Marketplace Retirement
Type
Article
With this proactive involvement, Nuvolar are a key influencer in promoting Salesforce careers to new-to-ecosystem talent and individuals from a diverse set of backgrounds.
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9 Apps to Help You Reimagine Your Customer Experience
9 Apps to Help You Reimagine Your Customer Experience
By Amanda Matlock
Type
Article
No matter the company size, industry, or business challenge, partner apps and experts help businesses connect to customers. So don’t reinvent the wheel, reimagine it! Here are nine solutions on AppExchange to help you sell smoother to every customer.
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Learn about the Latest Search Filter Enhancements
Learn about the Latest Search Filter Enhancements
By Amanda Backer
Type
Article
Learn about AppExchange search enhancements, including using new filters for business need, industry, and job role.