Your April 2020 AppExchange Briefing

This month, we're covering how solutions on the AppExchange are helping companies combat COVID-19, crisis leadership techniques that enhance resilience, and ways you can start building eco-friendly habits for your home office and living spaces.

At Home with Appy

Pass the time at home with Crossword puzzles, word searches, and so much more - all with a little help from your pawsome pal Appy.  

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Leading Through Change: Insights from Salesforce Leaders

Leading Through Change, a new editorial series, features insights and ideas from Salesforce leaders to provide guidance and resources to help business leaders manage through a crisis. 

Read the post on Medium >>

SBA Loan With Mike Wolf 

Mike Wolf, Senior Vice President and the head of Salesforce’s Global ISV Partner team, sat down with a few experts to discuss how small businesses can prepare and apply for loans from the Paycheck Protection Program.

Check out the guide on AppExchange >>

Deploy a Crisis Response App to Support Your Workforce and Business Continuity

Check out how Salesforce is finding ways to help workforces make it through this situation posed by COVID-19, with free rapid response solutions to help companies navigate the situation. 

Read the post on Salesforce >>

How to Become a COA Champion

Use this guide to get up to speed on Channel Order Application (COA) setup, order placement, and billing procedures. Then, polish up on your COA terminology and get your most common questions answered. 

Check out the guide on AppExchange >>

Anyone Can Hold the Helm When the Sea is Calm

Read about the “Five A’s” of crisis leadership that you can utilize while managing employees during the current COVID-19 situation. 

Read the post on Medium >>

Traction on Demand Releases Global Outbreak Response Tool for Free

Read about the Traction Thrive Critical Resource Care Management application, an open-source mobile solution designed to help those who are fighting the COVID-19 - available on AppExchange.

Read the post on Salesforce.org >>

Support Meals On Wheels with AppExchange

Let’s support our seniors together. Salesforce AppExchange donated $15,000 to the Meals on Wheels COVID-19 Response Fund. Please join us by volunteering your time and/or donating. Read more about Meals on Wheels and how you can help. 

Read the post on Medium >> 

How Geneia is Reducing Burdens on Struggling Physician Practices and Hospitals

We spent some time (virtually) with Heather Lavoie, President and CEO of Geneia, to discuss how their organization is focused on helping customers through this crisis.

Read the post on Medium >>

Supporting Communities in Times of Crisis: Lessons Learned from Rwanda

Julie Jacobson of Salesforce wrote about how her experiences in Rwanda highlighted ways we all can help support communities during COVID-19 - while staying home.

Read the post on Medium >>

United Way and Trupanion Remain Open with the Help of NICE inContact

We spoke with Ashish Seth, NICE inContact’s VP of Product Management, about how NICE inContact is adapting its platform to help agents get up and running quickly at home — literally saving lives while continuing to provide critical support.

Read the post on Medium >>

Trailblazers Share Work From Home Tips

We asked our amazing AppExchange Community to share their favorite work-from-home advice, workspace photos, and a few technical tips you can apply. These were their answers.

Read the post on Medium >>

Selling and Engaging Customers in Uncertain Times

Discover a few ways you can organize your sales teams to ensure customers look back at your company in a helpful and positive light.

Read the post on Medium >>

The Exchange: Spring 2020

In our spring issue of 2020, we look back at Black History Month and Women's History Month and take some time to celebrate innovations across industries and technology that share our commitment to bettering the world we live in.

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10 Tips for Remote Interviewing and Hiring

Check out these 10 pawsome tips for getting the most out of virtual interviewing and hiring.

Read the post on Medium >>

Lifeguard Solutions Built an AppExchange App to Combat COVID-19

Read the inspiring story of how Lifeguard Solutions built a brand-new, free app on the Salesforce Platform that helps businesses navigate and streamline COVID-19 operations and keep workers safe. 

Read the post on Medium >>

An App-Filled Cookbook to Stay Inspired in the Kitchen

Here’s a look at the creative recipes and apps from Cooking With Appy, the pawsome trailblazer-inspired cookbook. 

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Did You Spot These 13 AppExchange Solutions on Trailhead?

Here’s a look at some of the Trailhead modules including AppExchange, and the solutions you can install for each one. Get started on the path to badges, points, and Ranger status today. 

Read the post on AppExchange >>

Learn About EDA Readiness Initiative

What is the EDA Readiness Initiative? What does it mean to be EDA Ready? Find the answers to these questions and more in this post on the AppExchange. 

Read the post on AppExchange >>

How a COVID-19 Hotline Managed a Massive Increase in Call Volume with Five9

Read our conversation with Jeremy McCallum, Area Director of Professional Services of Five9, about how Five9 is helping customers with contact centers.

Read the post on Medium >>

6 Ways to Be Green and Well at Home

As we continue to work from home, it’s a prime time to start building eco-friendly habits for your home office and your living spaces. Learn about how to live a low or zero waste lifestyle in this post.

Read the post on Medium >>

Advisors Excel Moves 700 Customer Service Agents Online with Talkdesk

We sat down virtually with Kathie Johnson, Chief Marketing Officer at Talkdesk, to understand how the Talkdesk team is keeping customer service centers running today. 

Read the post on Medium >>



Enhancing Resilience Through Business Continuity Planning

Andrew Wade, the Senior Resilience Manager at Salesforce, shares best practices from his experiences working alongside the Salesforce partner ecosystem.

Read the post on Medium >>



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