How Can Flow Automation Packs for Incident Management Help Your Business?

We heart new apps and we know you do too! Before we kick off the brand new year, Salesforce Labs wanted to give our customers a sneak peek at one of the newest free, employee-built apps to hit the AppExchange marketplace. If you’ve been following our activities throughout the year, you would know that Flow has been a hot topic, with an explosive Salesforce Labs Day event and several new flow solutions added to our roster. Now, we’re closing off the year with a first look at a brand new Flow bundle we think you’ll love.

Introducing Pre-Built Experiences for Flow Automation Pack for Incident Management

This new solution enables companies to drive increased productivity and cost savings through automation. The Flow Automation for Incident Management app helps deliver seamless workflows, gives organizations the tools they need to reduce resolution times, and helps deliver better customer experiences.

So, how will Flow Automation Packs for Incident Management app impact your business? The app deploys a packaged solution that combines the power of business process automation with easy integration steps and pre-built experiences delivered to you with the configurable capabilities all within Flow Orchestrator.

Check out the chart below for all the details!



Get started today with Flow Automation for Incident Management and deliver proactive services managing an Incident tailored to meet the unique objectives and complexities of your business. This app even helps apply incident orchestration efficiently at various stages across the entire lifecycle.

Packaged services are provided in three apps based on capabilities for each solution, coming soon to AppExchange. Please note licenses for Slack are needed if you plan on using Slack!

Connect With Salesforce Labs

As you know, Salesforce Labs brings free, employee-built solutions to AppExchange. Their builders are always bringing new solutions to help you find success now, so be sure to follow @AppExchange on twitter to stay updated on new releases. You can also explore their updated guide to discover customer recommended apps that can help you solve some common business challenges.

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