Your October 2022 AppExchange Monthly Briefing

This month we got a closer look at how better data empowers you to reach your growth objectives more efficiently, discovered how to improve your call center processes, and took a deep dive into more than 500 responses to our idea board at Dreamforce 22. 

Salesforce Labs Monthly Rewind
Free. Employee-built. Open-source. These are a few words to describe Salesforce Labs. Since 2006, this program has helped countless Salesforce employees with great ideas bring their creations to AppExchange. With so many new ideas being added to the world’s number-one enterprise marketplace, it can be easy to get overwhelmed. Luckily, we’ve compiled the newest solutions from Salesforce Labs to know about. 
Read the story on AppExchange >> 

Using Data Enrichment to Increase Account Engagement
Make no mistake, actionable data is what fuels your revenue engine. The better your data, the better equipped you are to personalize, segment, and automate, and those three critical factors maximize engagement with customers deep into their digital-first buying journeys. Better data empowers you to reach your growth objectives more efficiently. In doing so, you free up scarce marketing resources to drive additional scale. 
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How to Secure your Data with AppExchange
As technology advances, we’re becoming more connected than ever before, and many important aspects of our lives are stored in digital spaces, including information from banking systems and insurance databases. Managing customers’ contact info, payment info, and in some cases, their health information is a big responsibility. Check out these three tips to ensure your data is secure and safe. 
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5 Steps for Improving Your Call Center Process
​​​​​​Call center operations rely on a standardized process to handle calls and ensure excellent service delivery every time. But sometimes, that process may fall short. Here are five steps you can follow to improve your call center process. Call centers also have many moving parts. Between agents, teams, supervisors, technology, and your process, there is never a shortage of improvements to be made. Here’s how to get started. 
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Dreamforce Attendees Share Big Ideas for Future AppExchange Solutions
With more than 500 responses to our idea board at Dreamforce 22, it’s clear that customers have big opinions and expectations for AppExchange in the coming year and it was apparent attendees had a thing or two to say when answering the call to share their ideas for solutions, as their written responses covered the board from edge to edge. Here are their top five themes, and relevant solutions that exist today to get you started on your AppExchange journey. 
Read the story on AppExchange >> 

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